IH
Ian H

1 reviews | Active since Mar 2009

24 Oct 2017, 09:56

Mr D Courier for card deliveries

They phoned I answered they hung up, they phoned again I was not near my phone they sent an sms. I called them back after ten minutes on hold i hung up. Again I called them, again after ten minutes I hung up. Again they called me as I answered they hung up and then sent an sms saying they could not get hold of me ??? I phoned them again after ten minutes on hold I hung up. Why cant you just send the new cards to the nearest branch?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2017, 10:26
Official

Hello Comodor ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)