Mr D Courier!!

So I ordered my FNB credit card online on Monday and got a call on Tuesday to say it will be delivered before 5pm today (between 11-5pm they said). I even got about 2 SMSes to confirm this from FNB but no communication whatsoever from Mr D. I am traveling this weekend and because I knew I had appointments today to prepare for my trip and might not be home, I asked them to leave the card with my neighbor if I am not here. This is not the first bad experience I have had with Mr D Courier. When I got back home, I went to my neighbors house to find out if they hadn't delivered anything yet and they said no. I tried to call them directly twice and was put on hold for long. This is a big inconvenience for me because it will affect my whole weekends travel plans as I am expected to hire a car and have a very early flight! I have read so many other complaints online about this company as well, I have no idea why FNB is still doing business with them to be honest! There are so many other more reliable companies. Dissapointing!