1 reviews | Active since Jul 2015
Mr D a disaster
I am a premier client of FNB though certainly haven’t received premier service! I received an SMS saying I need to contact Mr D regarding delivery of my credit card. Easier said than done! It appears no one is in their call centre EVER as I have phoned several times but after being on hold for 30mins each time I give up. a) I don’t have the time for this & b) why should I spend all this money on phone calls! I see there are several complaints on here about the same thing so clearly FNB is not taking their customers’ feedback seriously. This is not acceptable & I expect something to be done, not only in my case but to prevent this happening to their other customers while they still have them as customers!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)