Mr

My business was ****** and my speed point was ******. I ordered a new one from FNB and we agreed that i would pay monthly for the new speed point.

I received my new speed point from them and two days later they debited the whole amount for the speed point.

I called them to complain and they said they would credit me and we would start paying monthly as previously agreed from April.

Two weeks later I have still not been credited. I called again today and they said they would only credit month end.

How is it that they are so fast to take money from my account without my consent. Yet i must wait for my money to be credited back.