1 reviews | Active since Sept 2018
mr
Definitely the worst service ever received. Currently I am on a premium account which I pay a lot of money for. I wanted to downgrade to Gold because I don't use all the things at premium. Only to realize after more than a week of struggling and reference numbers from FNB, that they have "apparently" a backlog. However they said to me on the phone that if I want to upgrade back it will be in the same day!!!
It just shows everybody that they are delaying the downgrade on purpose.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
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I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***