JG
Jean-Pierre Gibson

1 reviews | Active since Jun 2017

20 Mar 2018, 14:05

Mr

Service is very slow secunda and tricghard branches is much beter. I am waiting to be help but there is just 1counter that is working the other 2 are empty. I was there at 13h36 got help by 14h05 The estimated queuing time is 5 min I where waiting 29min this is bad.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2018, 14:41
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***