Mpho Ntsibantu is full of ****

I was *****ed at fnb because I got banking details from email from the hardware I was communicating with I made a payment and called they told me they were hacked I then got inside the bank and we blocked the account that received money emmediadly and I logged a case with ***** department n went to saps to open case then they told me to wait for 7 to 10 day from 19 April until today 30 may they put me from pillor to post until they told me I must go to nedbank which is my bank to sign an endemity form which I signed on 19th of May till today fnb still says they did not receive indemnity from nedbank to process the payment the agent who was assisting me and the manager from nedbank they sent the form while I was at the bank My fnb investigator Mpho Ntsibantu she is very rude most of the time she doesn't respond to my followup emails I can't call her direct she even blocked the people from my brach when they call her on teams it's no longer going through she doesn't have respect for customers even when I logged my case all the documents I was sending to her she was not responding had to go to the brunch for them to call her she has never done anything right she only responded to me twice she said I must wait for 7 to 10 days and she told me she will not respond to my emails because I'm using nedbank I must go and ask nedbank but I logged my case with fnb appart from the bank process that is **** fnb agent Mpho Ntsibantu is full of **** she must resign if she doesn't want to work..