Moving was the best decision I ever made

I closed all of my accounts with FNB on 20 November at one of your branches where I paid across the closing amount. I have been receiving emails about outstanding funds for my credit card which I queried with your call center with little to no assistance. I have also sent several emails with regards to this issue. This morning I phoned again just to be transferred to three separate departments that could not help me but only inform me that the account was never closed. I had to put in leave to go queue in order to close this account. In the 5 months since this issue has been raised I have had no assistance from FNB. Shocking.