MOVING TO FNB HAS BEEN A PLEASURE

App**** for a smart device online and the system hung for sometime with my application still hanging in the pipeline. I phoned into the call center where I encountered a very warm, friendly and super-efficient Elvira Otto who guided me thru the process of retrieving my application and ensured that it was processed speedily. She also kept on phoning me to check on whether the delivery people had contacted me to make arrangements. My devices were delivered within a short space of time as promised and i am a happy camper all thanks to ELVIRA OTTO from FNB's smart devices call center who understands the ethos of customer service.