1 reviews | Active since Oct 2016
Moving to FNB Connect was a mistake
<p>I have been a FNB customer for years, when you launched your own "service provider", I was very excited as online banking is a pleasure and managing my sim contracts was something I was looking forward too. Expecially from a cost saving point of view. </p> <p> </p> <p>I never should have moved, regular dropped calls, incoming calls going straight to voicemail, signal coverage is poor, etc. Regardless of where I go, it's not area specific. I have also sent 2 e-mails to ********** the e-mails are being read but no response.</p> <p> </p> <p>I want to port my number back to my previous service provider. </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
It's the 1st November 2016 and still no feedback. You received communication from me on the following days:
3rd October 2016 - no reply
11th October 2016 - no reply
14th October 2016 - a call from a lady asking for my IMEI number - then more silence
25th October 2016 - I spent 18 minutes on the phone, spoke to an agent just to be cut off with no response or call
I require feedback today!
It's the 1st November 2016 and still no feedback. You received communication from me on the following days:
3rd October 2016 - no reply
11th October 2016 - no reply
14th October 2016 - a call from a lady asking for my IMEI number - then more silence
25th October 2016 - I spent 18 minutes on the phone, spoke to an agent just to be cut off with no response or call
I require feedback today!
