BC
Bernard C

1 reviews | Active since May 2015

21 Jul 2016, 13:25

Moving to FNB Connect big Mistake

<p>I have decided to port my vodacom number to FNB connect.</p> <p>Trying to add an additional sim card on my profile to port her vodacom number to FNB connect has been a complete nightmare.</p> <p>FNB connect is telling me that it is not possible to order another SIM if my first SIM has not yet being delivered.</p> <p>Now my sim has been delivered and activated. Got in contact with FNB connect as I was informed to do because their system will only allow it then. But believe it or not. They are still not able to process my request.</p> <p>Starting to think I have made a mistake oving over to FNB connect as there is just no assistance.</p> <p> </p> <p>Why is it such a mission doing business with FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 11:38
Official

Good day Bernard007,

Thank you for making contact with us.

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: 969304.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)