Moving to ABSA on advise of FNB staff member

Dear FNB,

As your divisional managers at FNB don't even bother to respond to clients after advising them to move to ABSA, I thought I would post my last e-mail here - in case anyone at FNB still bothers to look after clients.

@ Russel Mamokgere

Do with it what you please. I am done.

Regards,

Dear Russel,

I trust that you are well.

The below e-mail refers. Although you mention in your e-mail that you tried to reach me on my cellphone, I only had one missed call from you and thereafter received a sms, while I was in a meeting. You state that you would have preferred a formal discussion with me but you never attempted to contact me again after this, apart from the below e-mail received.

My telephone call to you on 4 December 2019 further refers. I confirm that I told you that I've contacted ABSA, as I said I would do in my original complaint e-mail and that ABSA has already offered me an interest rate of 9.50%. Your telephonic response to me was 'then you must take the offer and move to ABSA' - I must say, you took the wind right out of my sails with that statement and I was really speechless as I have never experienced this type of arrogance from anybody at FNB. I therefor would now like to confirm that I am following your advise and will be moving my homeloan to ABSA in the next few days - attached ABSA's final offer to me at 9.05%. I will also be moving my personal cheque and investment accounts, my daugthers' savings and investment accounts, my husbands' accounts as well as my business account from FNB to ABSA, as I will no longer be associated with what I have experienced with FNB.

Regards,