Moving target

I completely understand why CEO Jacques Celliers does not have an office. With a total of 3 775 complaints on Hellopeter alone, more than half more than any South African bank, it’s safer to be a moving target! All I need is the reissue of a credit card but that now seems to be beyond the capability of the chaotic FNB. No FNB branch has any other, more reliable way of communicating with head office than the same inefficient number any client has to struggle with. Even the unprofessional treatment remains no different. At least they are consistent – telephone answered after about twenty minutes, call referred to another consultant, answered after about twenty minutes, caller requested to hold on for investigation and then the consultant disappear. That is how Kgosiame reacted to my call on 28 October 2019 and William to the call from the Brackenfell branch on 29 October 2019. Card services seemed to improvise. Joshua’s transfer was cut off! Requested feedback on the FNB website (How can we help you?) with the designer smiles was no exception. The only reaction was a computer confirmation: Read Ref *** - External Email; Read Ref ***Q - External Email; Read Ref ***NF - External Email. Probably the complaint issued by the Brackenfell branch – *** – furnished me with a phone call telling me that the complaint was tranferred to the relevant department followed by, of course, another disappearing act. Unable to reissue a credit card!!