Moving my debit oders IN TIME !

I switch to FNB ask the consultant if my debit oders will be ready for the 1 of July . She said yes . It wasn't at all <br> I phone FNB to query the debit switching and he confirms its still in progress . Now I have to pay R114 to standardbank for failed debit orders . Whats the point of doing something early so that it will be in place for the next month. What make me really mad is the Guy drop the phone on my while im talking to him . Really not a good start moving to FNB totally unprofessional <br>