ZN
Zintle N
1 reviews | Active since Feb 2013
27 May 2021, 10:20
Moving money into accounts unauthorized!!
I had a credit card with FNB. Paid it off and money was still debited into the credit card even after paying it off. I got on their app asking for assistance and they told me to call in I called in and they moved the funds and promised to stop the debit order. This was last month. Same issue with them thie month. They paid into the fully paid credit card and I again had to call in. I managed to get through to a consultant who told me that this would take about 10 days for the funds to be moved back into my normal account. I will not accept this. They moved funds without my authorization and I want that money back into my normal account ASAP. I am not willing to wait 10 days!!
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Replies (1)ZN
Zintle N's updateReviewer Update
27 May 2021, 15:56This is actually driving me insane. I have been calling your contact centre (since no one has bothered to call me) trying to resolve this and I am getting different stories. I AM NOT GOIING TO WAIT 10 DAYS OR HOWEVER LONG YOUR CONSULTANTS ARE TELLING ME TO WAIT FOR TO GET THE MONEY BACK INTO MY CCOUNT. THIS IS MONEY THAT YU DECIDED TO TRANSFER WITHOUT MY CONSENT. I NEED IT BACK INTO MY CHEQUE ACCOUNT RIGHT NOW.
Another thing, train your consultants!
Another thing, train your consultants!
ZN
Zintle N's update27 May 2021, 15:56
Reviewer Update
This is actually driving me insane. I have been calling your contact centre (since no one has bothered to call me) trying to resolve this and I am getting different stories. I AM NOT GOIING TO WAIT 10 DAYS OR HOWEVER LONG YOUR CONSULTANTS ARE TELLING ME TO WAIT FOR TO GET THE MONEY BACK INTO MY CCOUNT. THIS IS MONEY THAT YU DECIDED TO TRANSFER WITHOUT MY CONSENT. I NEED IT BACK INTO MY CHEQUE ACCOUNT RIGHT NOW.
Another thing, train your consultants!
Another thing, train your consultants!