Moves funds to "Different Systems" without informing the client!

I receive funds from abroad on a regular bases, in this case the client transferred the funds to me in Rands, FNB then transferred it into a "Different system" as the forex account does not accept rands and did not bother to inform me!

Fast forward a number of days to me calling them to find out what is going on, they finally inform me of the transfer into the "Different Account" and that they have to "mail the back office" and cannot give me an ETA on how long it will take to put MY MONEY into the correct account.

FNB's service has just become progressively worse, their departments are so segregated that in the past I've been told to cancel my card and order a new (More revenue for FNB as this is a charged service) when there was no need to do so as there was an issue in a different department, but due to the segregated departments the left hand doesn't know what the right hand is doing!

There is also no point in going into the bank as they just put you on the phone with the same people you could have called from home and they are not of any use beyond that.