Moved to FNB - Would not recommend.

I sent an email to *** to querie why i had been charged for a new cheque card to be delivered, and for my credit card to be delivered, when i was told over the phone in December that i would be refunded for the Cheque card and told via smart chat in the app that i would not be charged for delivery of the credit card.

I have been charged for both cards, ive sent numerous mails to the above mentioned email address, requesting a response and have received nothing back besides the we received your email with a reference number. This is wasting my time having to do this, and is making me consider moving back to absa, after moving to fnb under recommendation, but it just been one problem after another.