SR
Shan R
1 reviews | Active since Sept 2019
10 Sept 2019, 12:17
Moved over to FNB - Horrible service
Moved to FNB more than 2 weeks ago and have not received my cheque or credit card. Takealot team stated my credit card was delivered last week Wednesday, went to the bank but they could not find the card. They told me they would keep me updated and so far I have not received a single message/phone call/email.
Called you guys yesterday, as well as the takealot delivery team and both were unhelpful. If this is the type of service I can expect from FNB I think I might stay at my current bank.
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Sept 2019, 13:35Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Sept 2019, 13:35
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
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