mP
marius P

1 reviews | Active since Jul 2010

02 Nov 2016, 09:02

Move to FNB in 24 hours. more than two months to sort out a query?

<p>I was so embarrassed yesterday when I went to a petrol station to throw in petrol en could not pay with my card. I had to run around to chops to see what was going on and could not drive to an ATM ,due to no payments made for the petrol. I had to call my son to bring me money to pay for the petrol.</p> <p> </p> <p>I must pay for a service and transactions made at FNB. Who is going to pay me for staying awway for 2 hours from work and the balance cheks I had to made at diffrent ATM's. The worst thing is I have an outstanding query now from Aug 25th and they can not assist me. ref ********** 8499. I will close 5 accounts by Sat if now one sort out this query.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 11:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)