1 reviews | Active since Jul 2010
Move to FNB in 24 hours. more than two months to sort out a query?
<p>I was so embarrassed yesterday when I went to a petrol station to throw in petrol en could not pay with my card. I had to run around to chops to see what was going on and could not drive to an ATM ,due to no payments made for the petrol. I had to call my son to bring me money to pay for the petrol.</p> <p> </p> <p>I must pay for a service and transactions made at FNB. Who is going to pay me for staying awway for 2 hours from work and the balance cheks I had to made at diffrent ATM's. The worst thing is I have an outstanding query now from Aug 25th and they can not assist me. ref ********** 8499. I will close 5 accounts by Sat if now one sort out this query.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
