AP
Annedine P

1 reviews | Active since Sept 2016

18 Oct 2016, 18:23

Motto must be changed to "Lets see how we cannot help you!!!"

<p> I took the Temp loan this month with FNB. I have 2 other personal loans with FNB and never ever missed a payment. When I took the Temp loan this month it was because I had a bit of a financial issue this month. Yesterday there was money paid into my bank account and I was in desperate need of that money. They deducted all that money and now Im left with more problems than before. I contacted FNB the whole day to ask if there is any way they can please reverse the payment because it will and can go off the end of the month. 1st lady I spoke to said that yes they will be able to. I then went to the bank in Table View after work to try and see if there is anything they can do. Apparently they cant. I explained to them that I need that money as my children doesnt even have food tonight. They couldnt care less. Im very angry and extremely dissapointed in FNB. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2016, 10:00
Official

Good Day Annedinepyper

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)