Motor claim

I had one of most pathetic service I ever received from an insurer. Claim submitted on the 18th February. Called several times before the 5th March and I was told my claim is still being assessed. I had to call in on the 5 March to check on my claim, i had already lost my patience. I was told Zamisa will finalize the claim before close of business. Nothing happened. On the 6th March I called and insisted to be helped. Within 5 min the claim was authorized, the person handling my claim always busy to attend my claim. What irritates me no one responds to emails about our enquiry. and no one gives you clarity of what you need. To think you have an insurance to asssit you in your time of need and they drag their feet when it comes to helping you. I have had enough.

I am so unhappy with this kind of service from a company I have banked with for years.