Most Useless system/Bank ever !!!

Most Useless system ever !!! I have been wasting my time for over a week trying to get my iPhone verified on the FNB app. I’ve spoken to multiple so-called Private Bankers who are completely useless, they just transfer you to another department, and you have to explain the same problem over and over again with zero progress.

Then I tried adding my card to Apple Wallet, and the only option available was to “verify in app.” The app simply says I’m not permitted. When I called the number provided, I waited 32 minutes before the call dropped. I tried again, 15 minutes later, someone told me that my profile “doesn’t allow it.” Back to the Private Banker I went, only to be transferred again, repeating everything from the start.

Finally, one person insisted I make a R301 payment, something I had already done last week! Yet here I am, still stuck, wasting my time and patience.

Honestly, I deeply regret moving to FNB. I should have stayed with Discovery Bank. The service, escalation process, and lack of accountability at FNB are beyond disappointing.