MOST USELESS BANK IN THE WORLD!!!!!!

I AM FURIOUS!!!!!!!!!!!!!!!!! I have banked with FNB since a was 20. They have blocked y accounts after 18 years because I am lacking proof of residence. I urgently called them and sent through relevant confirmation of address. The lady that 'helped' me " email address : *** confirmed all was okay and my account would be open in 5 minutes 4 hours later and MANY USELESS CALL CENTER PHONE CALLS LATER AND MY ACCOUNT WAS STILL BLOCKED. Every time I called I was told to be calm in 5 minutes it would be active. 5;30pm came around and i called in with my account STILL BLOCKED and I called in to be told the centre is now CLOSED! I then called my private client banker and PER MY USUAL EXPERIENCE... her phone was OFF (In 8 years as a private banker I HAVE NEVER MANAGED TO REACH HER, But that wasnt the problem i was fighting so i let it go) I eventually had a lady "help me and transfer me to a manager after ONE SOLID HOUR ON HOLD WAITING FOR THE MANAGER i gave up!!!!!!!! I called in again and nobody was able to help me.

Monday morning rolls around (Its been 3 DAYS WITH NO ACCESS TO MY MONEY!!!!!!!) AND I call in to follow up. The new lady mentions the email was never even lodged and they cant find it (Nevertheless i remain calm despite a string urge to drive to FNB and scream to never open an account with this useless bank!) She gives me a new email address to send info to. I send it on and ask her how can I have confirmation that this proof of address is actually going to be processed. Can I have a PROOF IN WRITTING. HER EXACT WORDS TO ME WAS "NO YOU WILL NEED TO JUST HAVE FAITH and it will take no less than 24 hours"

4 hours later i call with the intention to CONFIRM that my email was recieved as unfortunately my 'faith' in FNB is running LOW!

LOW AND BEHOLD my email was not accepted as it didnt have my ID number in the subject line so they couldnt identify me!!! (PLEASE NOTE IT WAS IN MY EMAIL BODY) So at this point im ready to ****** FNB !!!!!!!!!!!!!!!!!!

In the end I had the most wonderful man help me and he unfroze my account! But unfortunately this is a little too late and I will be moving banks and taking my 4 Business accounts and two personal accounts with me ! To leave a woman stranded for 2 full work days and one full weekend with no means of even getting petrol money or a sandwich for my child is REVOLTING

GOODBYE FNB!!!!!!!!!!!!!!!!!!!!!!!!!!