Most useless bank in South Africa!

I have had enough of this useless bank! On 4 Nov I requested that my business account with Fnb be closed. I received correspondence that my request has been sent for processing and that the account will be closed within 10 business days. 14 business days later and the account has not been closed. As a result, the account has now also incurred extra service fees which it should not have, had the account been closed as requested. I then speak to an agent who assures me the best way to close the account is to go to a branch and they can close it immediately. I then proceeded to go out of my way to the nearest branch just to be told they can't help me as the system is offline!!

Absolutely useless f###### service!!!

Today I am starting the process to not just close my business account, but to CLOSE ALL OF MY ACCOUNTS associated with this useless bank!

Pathetic!!