1 reviews | Active since May 2016

13 Jul 2017, 15:50

Most USELESS bank ever!!!

<p>I went into the branch to cancel my account, got told I cant close it because its new, then waited for the card, got the card, called customer service and was told that I have to call customer service which I did and they said to send an email, which I did and now I am sitting with a negative balance for R-212.00 on my card by TRYING to avoid unnecesary charges while trying to cancel my card CONSIDERING it was in a positive balance before this whole issue!!!! What a horrible bank </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2017, 16:27
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)