MOST USELESS AND PATHETIC SERVICE FROM A BANK!!!!

It's not even worth a 1 star rating!!! Taking money off my account WITHOUT IT BEING AUTHORISED!!! The debicheck mandates are NOT AUTHORISED but it's being taken off! Phone into the call centre - and they refuse to help because it's not a debit order???? BUT THAT SAME AMOUNT ON YHE DEBICHECK IS TAKEN OFF!!!!!!! After countless ****en phonecalls A VISIT TO THE HOSPITAL and useless people THR MONEY IS STILL NOT BACK INTO MY ACCOUNT!!!! THE MOBILE BANKING APP IS NOT WORKING!!! IM NOT GETTING MESSAGES TO AUTHORISE TRANSACTIONS OR ACTIONS ON MY ACCOUNT!!!!!

CAN SOMEONE PLEASE CALL ME TO SORT THIS OUT ASAP!!!!!!!!!