Most unhelpful business bank

I have been a client with FNB for many years. However I will be moving my little business elsewhere. They have placed a hold on my business accounts for Fica purposes. Which we were notified of from one of my service providers as FNB did not notify us. Understand we have no issue the request for information as we want to be compliant. However this is causing great issues as we needed to have paid salaries already and I am not getting assistance from the call centre or the actual branch. I am currently sitting in the bank and the branch has been holding for over and hour with no answer for the same call center that I am also unable to get any service from. The branch cannot lift the hold because even though I provided the documents they requested they need to make certain with the same call center. Over and above that is has now taken over 4 years to fix the details of the account to enable to actual shareholders of the business access to our own account. Which is still an, issue...! So here we are still sitting in the bank, 4 days of my life and money wasted, my staff still unpaid and they are not even prepared to release just enough funding for me to just pay the staff.