MOST TERRIBLE SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear FNB,

I always thought that you are the best bank ever, and I referred so many people to you, but this past weekend YOU FAILED ME DRASTICALLY!!!!!!

Saturday evening @ 23:11, I went to the FNB ATM, to withdraw a R700, so long story short, my card got swallowed, R700 went off my bank, but no money came out of the ATM.

I was standing at the ATM for another 10 min, hoping something would come out cause the money went off my account. So yesterday, I started calling from being put through to this department & then that department, nothing was done! I then called your Customer care again, they said I must call Telephone Banking, so this morning I called Telephone Banking & they said they can't do anything so they put me through to a other department , being on hold for 10 min for that department, eventually the lady says it is the "IT department" and they can't do anything, I need to go into the bank! You guys are terrible, this is the WORST service I have ever received!

And to top it all off, yesterday I sent a R200 to my Ewallet, so that I can just do something at least seeing that I don't have a card anymore, well I'm still waiting for my SMS with my 5 digit pin, FNB YOU FAILED, FAILED, FAILED, FAILED, FAILED ME!!!!!!!

I have the slips, so I don't know how your ATM balanced because I never got MY money, and now they wanna tell me I must pay R100 for a new card, I WILL NOT DO IT! I will then rather take my money and go to a other ATM & go pay there for a new card where I will get better service. YOU GUYS ARE TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!

If I can give you a 0 RATING, I will do that! BECAUSE YOU FAILED ME!!!!!!!!!!!!!!!

I WANT MY MONEY !!!!!!!!!!!!!!!!!!!!!!!!