MOST TERRIBLE SERVICE!!!

I HAVE QUERIED OUR BOND WITH FNB BANK MORE THAN 2 MONTHS AGO,. AFTER MANY MANY PHONE CALLS I WAS JUST REFERRED FROM THE ONE DIVISION TO THE OTHER WITH NO SUCCESS. WE WERE UNDER DEBT COUNSELLING FOR 2-3 YEARS, BUT SINCE APRIL 2003 WERE ARE NOT UNDER DEBT COUNSELLING ANY MORE AND ARE PAYING MUCH MORE THAN OUR MONTHLY INSTALMENT!!! THE COURT ORDER WAS DULY GIVEN THROUGH TO FNB, BUT THEY NEVER TOOK US OFF DEBT COUNSELLING AND THE OVERDUE AMOUNT GREW TO MASSIVE R125 811.36..... ON ABOUT 1 JUNE KARESHINI MOODLEY PHONED ME NOTIFYING ME THAT THE OVERDUE AMOUNT WAS CLEARED AND THAT OUR INSTALMENT IS GOING TO BE FROM NOW ON R7 601.62 INSTEAD OF R10 523.50 THAT WAS DEDUCTED EVERY MONTH. ALL READY ON JUNE THE NEW PREMIUM OF R7 601.62 WAS DEDUCTED!!! I WAS SOOO RELIEVED AND TOLD HER I WANT IT IN WRITING. SHE RESPONDED THAT IT IS NO PROBLEM SHE WILL FORWARD ME THE NECESSARY STATEMENTS THE SAME DAY!!! ON 5 JUNE I RECEIVED AN EMAIL FROM [Email Removed] THAT CONFIRMS THAT THE OVERDUE AMOUNT IS STILL R125 811.36 AND THE INSTALMENTS R10 523.50. TOTALLY CONTRADICTORY TO WHAT KARESHINI MOODLEY CONFIRMED!!! I HAVE SEND SOOOO MANY EMAIL TO HER, BUT SHE SIMPLY DOESN'T REPLY!!!