"Most Technologically advanced bank" - Only if you live in the early 2000's

So much for "Premium Banking" you can chat to them via secure chat but they will literally just give you a number you could have easily googled, so much for paying a premium for quick assistance, been trying to reverse a double charge on my card so far I have chatted to 4 different people in different departments that all ask me to call in just to be told to do it on the app via secure chat... Next they are probably going to ask me to send a postal ***eon to verify my details