Most shocking experience EVER!

FNB raised their Connect fees in November last year. I expected an inflationary increase, as that would makes sense. But to my surprise, on 2 of my 3 contracts the increase was more than 30%. On digging deeper, I found the Data bundles to be the culprit. In one case the cost increased from R95pm to R215pm. In what world do you operate in FNB, that you actually believe that that is acceptable!?!

When I query this at the FNB Connect call centre, Fortunate (the service agent), says that she can't help me as that is the prices given to them. When I asked for a senior leader, I was told that Merclin (team leader) says, that he will not take this call because their is nothing he can do. OH MY WORD!

What is your slogan again,...."How can we help you". What a joke.

Keep treating your clients this way FNB, and watch where your business will end up. Even your eBucks won't save you in the long term.