NB
Niroudh B

1 reviews | Active since Sept 2014

05 Aug 2016, 07:36

Most pathetitc customer service bank,

<p>This is the 4th instance in which FNB debited my account without any permission or even notifying me. I had gone to the garage last night and fill petrol into my vehicle knowing the amount of funds available in my account. After filling i swiped my card and it declined showing not available funds. Here i was stuck at a gagare after filling petrol and no cash to pay due to fnb taking money from my account that was not due to them. After asking my dad at 9 pm in the eveing to travel 36 kms to pay for my fuel i was really upset that i have to deal with FNB who ******* money from my account and will give no answer as they dont need to answer to customers. Most pathetic customer services.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Aug 2016, 08:28
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 985600

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)