most pathetic Service i have ever received

I have a business account with FNB, my business entails foreign transfers as I am an importer of goods, I have submitted all information on the 19th August 2015 online for payment to be processed, thereafter had called later that day to find out what is the progress they advise me it with compliance, then I was told to wait, I called again the next day 20 august 2015 and the same was told to me again, then I had to call again later that day and they said the same, I then called again on Friday 21 august 2015, and now they say it is in quote stage, all this time lost the dollar rate went from 12.82 to 13.10, this is ridiculous process and now I have lost all my time firstly and secondly now the rate has changed I have lost more money, the cost of my goods will increase, and on top of that they charge me service fees. I am a small business and cannot afford to lose these to my cost of goods. the very fact that I have to call 10 times to get something done from a bank which is supposedly part of the big four banks is ridiculous. I will never use this bank again, as all I have received from them is grief and yes I will also have to pay to receive the grief. I think I will need to repor