1 reviews | Active since Sept 2016
Most pathetic service I have ever gotten
<p>I moved from Standard bank to FNB because i thought there service was Bad but im very sad i moved. The call centres acnt help youbecause you dont have your card infront of you. Whatr happens to the peoples cards that was ****** or lost. To add it off, you ask to speak to Manager you get 3 people that lie to you, shout to you over the phone and treat you as though you mean nothing to them as a customer, I had to wait for almost 1 hr on the line. for almost 40 mins no one checks in. It like every one left this one work station. I bet I'm not the first customer they have done this too. Jack May very very rude and I would like a call from he's boss Reyaan Nawaas to explain to me how everyone in this call centre can be so rude. I want to see how long its going to take for someone to get back to me on this. This will really determine weather I have to look for a new bank to do my bussiness. UTERLY DISGRACED AND APPAULED</p>
Good day Ms. daiyaan-adams
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. daiyaan-adams
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
