MOST PATHETIC SERVICE EVER

Worst service ever, my card got cloned on the 30.12.2020, I informed the ***** department and the card was stopped and I was issued with a case number ***. My bond installment is in arrears now and all my other debit orders due to the ***** investigation. To make a long story short it has been 20 days and I received no feedback, I have to phone FNB every time and the only feedback I am getting is "we escalated the issue still under investigation'', mean while I cannot even purchase electricity or anything online due to the ***** investigation, so how is one suppose to get daily needs? 20 days have passed , pathetic- surely I will move my bond from FNB to another bank, I even received mails and sms's stipulating I will be handed over to legal department due to arrears . I have always paid my accounts in time , now other accounts can also not be debited due to this ****py service. Does not even help to speak to a manager because no one can assist *********** people sending you from pillar to post.

Hopefully a compliant will draw attention , This is suppose to be sorted over the phone but I am being forced to go in to my closest branch in the current state(COVID) of the country.