most pathetic service ever

The service with FNB is just getting worse and worse.

I messaged FNB on the app only to be advised that I should contact the Products Team myself. I called them and was advise that an ITA34 form is requested and FNB is not allowed to grant me any credit services. I comp****. on the 24th submitted all documents called at 16h00 only to be told no one could assist me and did I infact send an email.

At 16h50 I requested to speak to a service advisor my requested was only responded to at 17h21.

Today - 26 May did the same at 20h25 it is 20h37 to no avail.

I am applying for an overdraft. The error message sorry your application has been declined due to the following reasons. To prevent any risks the bank cannot make any product or services available to you.