Most Pathetic ever

Very quick to assist to open a new account with them beginning of July. Received my card with in 4 days of opening the account. Ever since i have been struggling to activate the card as the FICA docs has not been received. After emailing it to them on 2 seperate occasions and receiving the automated response. SO today i phoned again to find out what the problem is ... and to confirm if all docs has been received... after 40 mins and still holding they tell me they cannot uplift the hold due to my ID being on my ****en name ... keep in mind the divorce decree attached stating its my surname... how do you want me to get a copy of my marriage certificate after being divorced for 14 years... only response is sorry mam we wont be able to assist with out the documentation. Well im sorry, My salary is paid into that account today and i need my salary as i do have obligations every month. This is the most pathetic service i have ever received. Why did the other banks not have a problem with it like this and only FNB... my biggest mistake ever made to open an account with fnb,,, Saturday im surely going to another bank