Most pathetic bank ever- Westonaria

I am so frustrated with FNB Westonaria. I have a client that I need to pay about twice monthly. Their invoice amount is never a rounded amount, and has silver rands and coins. Everytime I send my driver to do the deposit, he is told to go to the atm to do the deposit. Being told we need to round the amount of, thus either short changing our company or our client, each and every time? Pathectic. I have been trying since monday to do the deposit for client, with it now being friday, and every time their excuse is, they are offline, if he refuses to do deposit at atm. How do we conduct positive client service, with such pathetic banking client services?