Most overrated private banking service

<p>I’ve been trying to close a Private bank credit card for the last 3 hours, have phoned the private banker 6 times and sent emails to customer care and bank without a single response. The only person available has been the receptionist who can’t help me close the account. </p> <p> </p> <p>At a cost of almost R400 a month what exactly am I paying for? The best part of your service has been the ******* hold music which I’ve had to listen to for over an hour. I honestly should have stayed on a gold card and would probably have receive much better service from the call center at half the cost.</p> <p> </p> <p>Please in future do not call this a private bank service because it is not. </p>