MOST INNOVATIVE SERVICE GIVEN BY A MANAGER

Item: FNB (First National Bank)
Rating: 2
Author: Kristen G

I called into a call centre requesting a statement and they were unable to be help me due to not having my card number which i think it was ridiculous because as an innovative bank they should be able to assist but instead they gave me a whole lot **** when i had everything else except my card number ... ******** ****py service

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

02 Jul 2015, 12:12

Hello kristenash,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 714883.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply02 Jul 2015, 12:12

Official