RB
Roger B
1 reviews | Active since Mar 2009
28 Mar 2019, 08:27
Most Innovative bank my foot!
FYA: I previously logged a numerous calls for removing sms and email as inContact methods, as you were sending it to all methods, i.e. app, sms and email. Over****!
Now that I want to load a scheduled prepayment (for my mom), I keep getting an error saying I don't have inContact.
I called the online banking number this morning and Chantel tells me my cell number has been removed and that she ouwl need to put me through to another dept to load... Serious;y!? how is this possible, when i get my OTP's etc.
***H!? FIx it, you have my cell number. Innovative bank my foot!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
28 Mar 2019, 10:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Mar 2019, 10:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
RB
Roger B's updateReviewer Update
11 Jun 2019, 15:17And since then, I now get 2 smses and the app notification. Seriously, are you stuck I'm stupid mode!? Useless
RB
Roger B's update11 Jun 2019, 15:17
Reviewer Update
And since then, I now get 2 smses and the app notification. Seriously, are you stuck I'm stupid mode!? Useless