Most Innovative bank my foot!

Item: FNB (First National Bank)
Rating: 2
Author: Jennie P

I was so excited to hear my bank finally has their own service provider for cellular network, I soon ported my Vodacom like to FNB, my data just disappeared I loaded it a few minutes ago and a whole 300megs GONE! Try dialing the call centre- operating hours are between 8-7pm what! Other networks have 24hrs helplines! Very slack FNB, I want my data back! So now it means I have to go into a branch!? Furious! Think im going to leave fnb altogether!

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Replies (1)

FNB (First National Bank)'s replyOfficial

09 Dec 2015, 08:41

Hello JenniePoole,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 829706.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply09 Dec 2015, 08:41

Official