MOST *********** CUSTOMER CARE SERVICES

The customer care services at FNB is the worst I have ever experienced from any institution, you would swear FNB was Home Affairs. if I didn't know better I would think that FNB got rid of all their good employees and brought in the most *********** people to represent their institution, 1. In 2015 I opened a Youth account for my son, in 2019 it was closed/deleted. I enquired about it and was told that the account number did not exist, I have the contract but not one person at FNB was prepared to investigate this. 2. For the last three or four years I have been battling to get FNB to update my postal address, I would go to the police station and send the affadavit, it will be fine for 2 months and then back to a different address. 3. I cancelled the top up debt protect on my credit card and received confirmation that it will be cancelled and cover will be ceased immediately, I received my statement yesterday and it still appears.