NM
Noxolo M

1 reviews | Active since Mar 2018

22 Aug 2019, 15:23

MOST HUMILIATING SERVICE IN THE BRANCH

MOST HUMILIATING SERVICE

I was just by the FNB brank in DURBANVILLE CAPE TOWN, i have no words for the service i got but it it clear now that i will have to move to another bank i cant be disrespected over and over again and do nothing about it.

i had an enquiry that i needed assistance with at the branch no one who no one was willing to assist me and they told me to call the CALL CENTRE of which i did and was on hold for more than an hour ... when i ask one of the consultant in the branch to assist she screamed her longs out that these nothing she can do let me just stay on line and wait to be assistated. i had to drop that call and leave as i was beyond humilated and angry to even uter a word.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2019, 15:53
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

***