MOST ********** UNINTELLIGENT VOICE OPERATED SYSTEM

Went to a branch yesterday where a friendly gentlemen helped me. Unfortunately what he did was not correct and I have received a message from his counterpart at another branch that I would have to go in to the branch again to complete some different forms. This matter is urgent so I went to the internet to obtain the branch contact number so that I could establish what the situation was. unfortunately the number was for a call center alias nightmare center) where the stupid system tries to analise a voice message. First call I was asked about my problem and was then put through to wnd told to select the MYBRANCH option. Person could not here me although I could here her and she ended the call - problem on FNB side. Second call I asked to speak to senior person ans call was immediately ended, Third call I was put through to consultant working only with Ewallet. So I still have no joy after and now may have to waste more hours as I do not know what the bank requires from me. SERVICE RATING = -10