Most Helpful Bank Manager

<p>I was trying to withdraw money from a Standard Bank ATM and my card got swallowed. No pins were requested on the screen and the ATM simply rebooted. I only realised after the fact, that I used my FNB card instead of my SB card. I enquired immediately in the Standard Bank branch if I could retrieve my card and the Standard Bank branch manager told me that they have no way to prove that the card is in fact mine. I explained that the card is a business card and includes my names as well as my business name on it, but to no avail.</p> <p>Frustrated I went to the FNB branch and enquired if their Branch Manager can assist in proving that it is my card to have it returned to me. I was met with friendly smile from Mr L. Gerber and a definite eagerness to assist me.</p> <p>Mr Gerber verified my card details and confirmed the details with the SB branch manager, who in return requested a letter with all my details to have my card returned. </p> <p>Mr Gerber did all that Standard Bank required and waited until I received my card. </p> <p>He truly went the extra mile where Standard Bank didn't even want to think of plan. </p> <p>Thank you very much Mr Gerber and FNB.</p>