Most frustrating Forex experience ever with FNB & Cash Passport.

I was at FNB Menlyn Maine today, and received my multi-currency Cash Passport mastercard. I am unable to active the card or my account, because according to Cash Passport customer services (***), the bank never approved or marked my card as sold and they said I have to go back to the bank to have my card activated. FNB gave me the card without acknowledging my collection of it! According to Cash Passport, they still have the card at the bank! It is Saturday, the branch is now closed, FNB forex's helpline is closed over weekends (***), and my flight is soon.

This is unacceptable. I was even at the same FNB branch earlier this week to collect the card, while my Passport was still at the US Consulate, they refused to hand me my Cash Passport mastercard, without my passport. After speaking to an FNB Forex representative on Friday, who actually phoned me to ask why I have not yet collected the card, they told me that I am in fact able to get the card with my SA ID only, and no passport is required. How can this bank be so disorganised!?