YK
Yusuf K
1 reviews | Active since Nov 2022
06 Nov 2022, 13:56
Most frustrating digital experience on the planet.
Their online services are just broken. For what feels like the 5th time, I've been locked out of my account because of "3 failed attempts" to login.
It's impossible to unlock the account without calling the call centre and having someone fix things in the back while you repeatedly enter the same info over and over.
There are many other similar bugs with simple processes on the app and Internet banking.
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Replies (1)YK
Yusuf K's updateReviewer Update
07 Nov 2022, 17:14The fact that you have a dedicated mailbox for hello Peter tells a story in itself. This is not the part of your digital engagement that needs investment. Fix the actual digital channels that are meant to service customers.
I will not take any calls from the retention team etc. It's a waste of time.
I will still have to battle your login service, I will still need to go into a branch to get my daughter access to her account on the app and I will not get any resolution on why I can't make payments to American Express via the app.
I will not take any calls from the retention team etc. It's a waste of time.
I will still have to battle your login service, I will still need to go into a branch to get my daughter access to her account on the app and I will not get any resolution on why I can't make payments to American Express via the app.
YK
Yusuf K's update07 Nov 2022, 17:14
Reviewer Update
The fact that you have a dedicated mailbox for hello Peter tells a story in itself. This is not the part of your digital engagement that needs investment. Fix the actual digital channels that are meant to service customers.
I will not take any calls from the retention team etc. It's a waste of time.
I will still have to battle your login service, I will still need to go into a branch to get my daughter access to her account on the app and I will not get any resolution on why I can't make payments to American Express via the app.
I will not take any calls from the retention team etc. It's a waste of time.
I will still have to battle your login service, I will still need to go into a branch to get my daughter access to her account on the app and I will not get any resolution on why I can't make payments to American Express via the app.