Most frustrating bank to use abroad

Perhaps someone will help me now instead of "escalating the matter" that's not being resolved.

I ordered two new cards in December. Private clients and Premier Cheque in DECEMBER. Ever since then I am unable to make international online purchases, international withdrawals or international swiping.

I keep getting an error message saying the transaction is not allowed on my card.

I've used the secure chat to try resolve the matter.

I've called directly, kept being transferred from pillar to post.

I was told to go into the branch, which I did, there I was told nothing can be done... they have escalated the matter.

Ever since December this matter has been escalated and yet not resolved.

I am sitting here abroad with two cards that don't work and guess what everyone I talk to keeps saying the matter is being escalated.

I'm available on email

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