MOST FRUSTRATED WITH FNB!!!!!!!!

I am most upset, frustrated and unhappy with FNB. I always had an Aspire account and do not remember ever upgrading, because there would be NO reason for me to want to upgrade my account and pay R250 fees per month. I brought this to FNB's attention and they said that I would be downgraded however as to my knowledge this has not happened. I have missed out on the EBucks awards where you receive R1500 superbalist voucher. I am so annoyed I honestly think I will take my account AND SAVINGS!!!! Elsewhere where I get proper service. If the account was upgraded, I was clearly not given an explanation and as mentioned, I don't want loans and things so there would be no reason for me wanting to upgrade other than FNB suggesting it and not explaining. I want my account downgraded to an ASPIRE and I will not be paying more bank fees for this month as I asked that it be downgraded last month.